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Free shipping on Cozy Heart✈

Have Questions? We’ve Got You Covered!

We work with a network of trusted suppliers to bring you the latest trends directly. Order processing takes 1-2 business days. As your items are shipped from within the EU, delivery typically takes 7-12 business days to most European countries. You will receive a confirmation email with a tracking number as soon as your order is on its way.

Once your order has been shipped, you will automatically receive atracking number via email. You can use this number on the courier's website to follow your package's journey in real-time. You can also check the status by logging into your account on our site and viewing your order history.

We want you to love your purchase. We accept returns of new, unworn, unwashed items with the original tags attached within 14 days of delivery. To start a return, please contact our customer service team. Please note: return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will process your refund to the original payment method.

Sizing can vary between brands and styles. To ensure the perfect fit, we provide a detailed size chart for each product (e.g., leggings, lingerie, pajamas). Please use the measurements on this chart instead of relying on your usual size label. Simply measure yourself and compare to the chart for the best results.

We do our best to edit our product photos to represent the true colors of our items. However, due to different monitor settings and lighting conditions during photography, there might be slight variations in how colors appear on your screen. If you have a specific question about a color, feel free to contact us before purchasing.

We accept all major payment methods for your convenience:Credit/Debit Cards (Visa, Mastercard, Maestro), PayPal, and Apple Pay. All transactions are secured with SSL encryption, ensuring your payment details are safe.